Step 1: Initial Contact

The first step is contacting us. For emergency situations, call us at (908) 839-3129. You can also use our online form or the chat feature on our website.

We offer 24/7/365 service, so we are always available, even in the middle of the night. During the initial call, our specialist will assess the situation with you and determine the necessary actions. In cases of water damage, acting quickly is crucial, so we will dispatch a technician to your location immediately.

Step 2: Inspection and Assessment

Our technicians will arrive at your home or business to inspect the affected area. They are trained to thoroughly assess both the cause of the problem and the extent of the damage. You can assist by answering questions about plumbing, shutoff valves, and other aspects of your property. The elements of this stage include:

Site Safety Assessment First, the safety of the area will be ensured. The technician will evaluate the risk of electrocution. If there is water near electrical cables, it may be necessary to cut the power to the area. Additionally, if the damage is severe, the structure will be assessed for safety.

Identifying the Source of the Leak The source of the water will be identified to stop any further water from entering the area.

Water Quality Assessment Once the area is safe and the water is controlled, the technician will evaluate whether the water is contaminated, which will influence the next steps in the remediation process.

Damage and Restoration Scope Assessment The technician will determine the extent of the damage and check for other potential risks, such as the presence of lead or asbestos.

Detailed Inspection The technician will review any specific concerns, such as moving furniture that could cause rust stains on carpets.

Step 3: Water Removal

The next step is water removal. By thoroughly extracting the water, our technicians speed up the drying process and reduce the risk of mold and secondary damage. We use submersible pumps, industrial vacuums, dehumidifiers, and water analysis tools to ensure optimal performance.

We continue inspecting during this process to get a clearer picture of the damage and minimize the risks associated with standing water.

Step 4: Area Drying

After water removal, we address the moisture in walls, floors, and furniture to prevent warping, swelling, and mold. We use industrial dehumidifiers and specialized tools to remove moisture from the air and specific items, constantly monitoring progress to ensure optimal results.

Step 5: Cleaning

Once the affected area is dry, there may still be dirt, odors, and microbes, especially if the water was contaminated. We sanitize all affected areas with antimicrobial and antibacterial treatments to ensure safety.

We evaluate all affected items to determine what can be cleaned and restored, using methods like dry cleaning, wet cleaning, and abrasive scrubbing. We discard what cannot be saved.

Step 6: Damage Repair

The next step is repairing the damage caused by the water. We start this immediately after cleaning, performing minor structural repairs and offering emergency services like sealing and fencing off affected areas. If the structural damage is significant, we will help find the right contractor and provide a detailed assessment to ensure successful reconstruction.

Step 7: Project Completion

Finally, we conclude the project by addressing all your concerns. We conduct a detailed review of the work done and answer any questions you may have about the next steps. We know water damage can be stressful, so we are committed to making the process as easy as possible for you.